Members have raised questions with the Branch on specific points. We have raised these with PCS DWP Group and have received answers, the details are published below:

Question 1:

 On the question of assumed consent:

15. g) Where employees guarantee their attendance at certain times by fixing either their start or finish time, that will generate adequate resources to meet customer demand at those times. The flex arrangements above should also ensure that consent to work flexibly at the opposite, non-fixed end of the day will be assumed, with line managers overriding this assumption exceptionally. 

On the point of “consent to work flexibly at the opposite, non-fixed end of the day will be assumed”, I have been told that this doesn’t apply if you have been scheduled on telephony for 100% of that day.

Is this correct?

Answer

 This is also not the case.